Welcome to ServerQue. All products are tested with the highest standards at our facility. Please review our official shipping, warranty, and return guidelines below.

1. Warranty & Refunds

30-Day Warranty: We offer a 30-day return and replacement warranty on all items from the date of delivery. For any issues, returns, or replacement requests, please contact us at support@serverque.com.
Refund Processing: If a replacement is unavailable for a defective item, a refund will be issued to your original payment method within 7 business days of receipt and warehouse inspection.

To ensure a valid return process, buyers must strictly adhere to the following conditions:

RMA Number: Buyer must obtain an RMA (Return Merchandise Authorization) number before shipping any item back. The RMA number must be printed clearly on the outer box.
Return Window: Items must be shipped back within 10 business days after the RMA number is issued.
Restocking Fee: Returns for a "Wrong Part" or "Unwanted Item" are subject to a 20% restocking fee.
Shipping & Insurance: The buyer is fully responsible for return shipping and insurance costs. All returns must be sent via FEDEX or UPS with full insurance coverage. We are not liable for items lost or damaged during return transit.
Product Condition:
- Factory Sealed Items: Must have the original packaging fully intact.
- Refurbished Items: Must be packed with proper protective packing material to prevent physical damage during transit.
Void Eligibility: Returns are strictly void if the product has been tampered with, modified, or altered in any way. Special order items cannot be returned.